top of page

Terms of Sales


This contract is intended for the exclusive use of the reservation of stays in the Thym & Chocolat guest house.

These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in the reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made directly or online, via our Elloha reservation platform.


The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process after payment of a deposit of 30% of the total amount of the price of the stay with a minimum of one night per room retained.

Prices are inclusive of all charges, excluding tourist tax.

Payment can be made by credit card, French cheque, bank transfer or in cash.

Booking process

Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information provided. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.

Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.



The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.

Tourist tax

The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Public Treasury. It is not included in the room rate.



The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.

In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, by way of fixed compensation, of the amount indicated in its general conditions and special conditions of sale.

The establishment has chosen to secure online payments by credit card. The validity of the customer's payment card is verified by There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error. In the event of a problem, the customer must approach his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.

In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.

Convention of proof

The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

Payment of the balance

The balance and/or consumption and/or additional services not mentioned in the contract will be payable at the end of the stay to the owner. 

Payment can be made by credit card, French check or cash.


The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishment presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.

The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

Respect for privacy

The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishment,, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.


Force majeure

Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.


Arrival departure

The customer must present himself on the specified day and at the times mentioned in this contract. In case of late or delayed arrival, the customer must notify the owner. The tenant must leave the premises at the time provided for in the contract or at a time convenient to the owner.

Arrival time: from 4 p.m.

Departure time: before 11 a.m.


This contract is established for a specific number of people and cannot exceed the maximum capacity indicated. If the number of customers exceeds this number, the owner is able to refuse the additional customers. This refusal can in no way be considered as a modification or breach of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered. Exceptionally and subject to the agreement of the owner, this rule may be waived. In this case, the owner will be entitled to collect a price increase which must be communicated to the tenant beforehand.


Children are welcome from 15 years old.

In the event of non-compliance with this clause by the client, the owner may refuse the animals. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of the customer's departure, no refund can be considered.


Animals are not allowed.

In the event of non-compliance with this clause by the client, the owner may refuse the animals. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of the customer's departure, no refund can be considered.

Length of stay

The client signatory to this contract concluded for a fixed term may not under any circumstances claim any right to remain in the premises, except with the owner's agreement.

Consumption of the service

Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.

Use of premises

The customer must respect the peaceful character of the premises and make use of it in accordance with their destination. He undertakes to make the rooms in good condition. Any damage will be charged to the customer.

In the event of non-compliance with the clauses of this contract, the owner reserves the right to terminate the stay. The owner can not be held responsible and the customer must pay the full amount for the stay.


Terms of cancelation

Due to the small size of our guest house, any cancellation affects us significantly and must be notified to us by registered letter or e-mail addressed to the owner.

It is recalled that in accordance with article L. 121-21-8 12° of the Consumer Code that the customer does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code.

The amounts paid in advance that are the deposit will not be refunded.

At the initiative of the customer
Before arrival on the premises, the deposit remains with the owner. The latter may also ask him for the balance of the amount of the stay, if the cancellation occurs less than 30 days before the scheduled date of entry into the premises.

If the customer does not appear before 7 p.m. on the day scheduled for the start of the stay, the contract becomes void and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of accommodation.

In the event of early termination of the stay by the customer, the price corresponding to the cost of the accommodation remains entirely due to the owner.


At the initiative of the owner
If in case of force majeure, the owner of the Thym & Chocolat guest house were to cancel the reservation of this contract, he must inform the customer by email or telephone. The customer will be reimbursed the amount of the sums he has paid.

The provisions of this article do not in any way prevent the conclusion of an amicable agreement having as its object the acceptance, by the customer, of a substitute stay, proposed by the owner of the Thym & Chocolat guest house. 


Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.



These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.


In the event of any dispute in connection with this contract, the Parties assign exclusive jurisdiction to the courts of the city of Alès.


Any complaints should be sent by registered mail with acknowledgment of receipt to the following postal address:

Thym & Chocolat

1610 route de Générargues – Blateiras

30140 Generargues - France


These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. The present general conditions of sale by Internet can be modified at any time and/or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.

bottom of page