Privacy Policy - GDPR

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We attach great importance to the protection of your privacy. This is why we have adopted common principles within our Privacy Policy.

 

The website https://www.thymetchocolat.fr/ is owned by the owners of the Thym & Chocolat guest house, located at 1610 route de Générargues-Blateiras, 30140 Générargues.

Caroline and Patrice Le Masson are responsible for processing your personal data.

 

The purpose of this document is to inform you of the way in which we use and protect your personal data, as well as the reasons for which we process this data.

It applies uniformly to all the services provided by Thym & Chocolat, it being specified that additional information may be communicated to you if necessary in the case of a particular order.

This privacy policy operates in conjunction with the terms and conditions of the site https://www.thymetchocolat.fr/

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Consent

Personal data is collected only after mandatory consent of the user. This consent is validly collected (buttons and checkboxes), free, clear and unequivocal.

By using the www.thymetchocolat.fr website, users consent to:

• All terms included in this Privacy Policy;

• The collection, use and retention of the data listed in this privacy policy.

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Modification of the privacy policy

In order to stay in line with the law or to reflect any changes in our process for managing personal data, this privacy policy may change and be amended from time to time. It is recommended that users regularly check this policy in order to stay informed of our policy in terms of the collection and processing of personal data.

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Personal data

The collection of personal data is limited to what is strictly necessary (principle of data minimization).

We collect and use only the personal data that is necessary for us in the context of our activity to offer you personalized and quality products and services.

We may collect different categories of personal data from you, including:

 

Data transmitted directly

These data are those that you transmit to us directly, via the reservation form, by telephone contact or by email.

• identification and contact information (Company, surname, first name, postal and electronic address, telephone number,);

• Information necessary for the management of your reservation (credit card number, billing address, intra-community VAT number, etc.)

• identification and authentication data, in particular when using our services (technical logs, computer traces, security information, IP address);

• data relating to interactions with us on our websites, on our applications, on our pages, on social networks, during interviews and telephone or video conversations and in e-mails);

 

Under no circumstances are we required to collect sensitive data.

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Data collected automatically

Web analytics data is collected anonymously (by recording anonymous IP addresses) by Google Analytics, and allows us to measure the audience of our website, consultations and any errors in order to constantly improve the experience. users.

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Data usage

Personal data collected on the site is only collected and processed for the purposes specified in this privacy policy and/or in the relevant pages of the site.

To comply with our legal and regulatory obligations

We use your personal data to fulfill various legal and regulatory obligations.

In the context of customer relationship management, in particular:

We use your personal data to conclude and perform our services, including for:

• provide you with information about our products and services;

• assist you in parallel with your requests;

• management and execution of products and services;

 

These data are used by Thym & Chocolat and will never be transferred to a third party or used for purposes other than those detailed above.

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Shelf life

We keep your personal data for the longest period necessary to comply with the applicable legal and regulatory provisions or another period taking into account operational constraints. With regard to customers, the majority of information is kept for the duration of the contractual relationship and for 10 years after the end of the contractual relationship.

With regard to prospects, the information is kept for 3 years from its collection or from our last contact with you.

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Legal Disclosure

The personal data collected as part of the services offered by Thym & Chocolat are processed according to secure protocols and allow Thym  Chocolat to manage the data received in its computer applications. In order to accomplish the aforementioned purposes, we are required to disclose your personal data only to:

• service providers and subcontractors performing services on our behalf;

• independent agents, intermediaries,

• Distribution network,

• Commercial Partners,

• financial, judicial or state agencies, public bodies upon request and as permitted by law;

• certain regulated professions such as lawyers, notaries, auditors, bailiffs.

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User rights

In accordance with chapter 3, art 12-23 of the GDPR, users of the site www.thymetchocolat.fr have, with regard to their personal data, the following rights:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights relating to automated decision-making and profiling.

 

If you wish to exercise this right, please send us a request by email at : contact@thymet chocolat.fr

In accordance with the applicable regulations, you are entitled to lodge a complaint with the competent supervisory authority such as the CNIL (National Commission for Computing and Liberties) in France.

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Third party websites

Our website contains hypertext links to third-party websites and information about them. We have no control over those sites, and are not responsible for their privacy policies or practices.

 

Information Security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal data in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

 

Cookies

A cookie is a file stored on a user hard drive when browsing a website. This cookie makes it possible to better understand the data relating to the browsing habits of the user in order to offer him a better user experience.

 

The website www.thymetchocolat.fr uses the following cookies:

 

[List and describe the cookies used by your site, how they are created, their purpose.]

 

In accordance with the GDPR, you can choose to be notified each time a cookie is created, or completely disable the transmission of cookies by the site.

 

The www.thymetchocolat.fr website also uses the following third-party cookies:

 

[List, if necessary, the cookies used by your site that come from third-party sites.]

 

Contact Data Protection Officer

Caroline Le Masson – contact@thymetchocolat.fr